For regular customers, who do not have a doorman or someone who can let us in, we request two copies of your home key. Our responsible members will keep these keys in a safe place in our homes; we keep them on a special keychain with your pet’s name.  Your keys will never be stored with your name or address; your security is our priority. If you are a one-time client, the member will make a plan to return the key to you after the service is complete