When a client calls us for the first time, our office manager assesses what the basic needs are of the senior. An interview is then scheduled between a companion, the senior and the caretakers (if applicable) to discuss wishes of the senior and his/her family members. This is a great opportunity to ask questions about the companion’s work experience as well. If it seems to be a good match, an initial meeting is scheduled in order for the companion to conduct a thorough assessment of the client’s needs before initiating the ongoing companionship care.